Knowledge Base

ACC: "This Action Cannot Be Completed..." Error Message

Article ID: 121678

Article Last Modified on 1/19/2007

APPLIES TO

This article was previously published under Q121678

SYMPTOMS

Advanced: Requires expert coding, interoperability, and multiuser skills.

When you update a Microsoft Word 6.0 object in an OLE control on a form, the computer seems to stop responding (hang), or repeat the following error message:
This action cannot be completed because the other application is busy. Choose Switch To to activate the busy application and correct the problem.
-or-
This action cannot be completed because the WINWORD application (Microsoft Word) is not responding. Choose Switch To to activate WINWORD and correct the problem.

When you click Switch To, or Retry, the error message is displayed again.

CAUSE

This behavior may occur because of an AutoClose macro that calls a WordBasic command that is not available when an OLE object is selected.

RESOLUTION

Remove the WordBasic command from the macro.

MORE INFORMATION



If the AutoClose macro calls the FileSummaryInfo command, you will receive the following error message when you update the Word 6.0 OLE object:
WordBasic Err=509
The FileSummaryInfo command is not available because the current selection is an OLE object.

If the Word application is hidden when you in-place edit a Word 6.0 object in an OLE control, it may seem that Microsoft Access is locked into an error message loop. Microsoft Access expects you to switch to Word 6.0 to correct the problem, but Microsoft Windows cannot make Word 6.0 active because the application window is hidden.

To avoid this situation, make sure that AutoClose macros that call such commands are not part of the global template, or of any template that is used for an OLE object.

Keywords: kberrmsg kbprb KB121678


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