Microsoft Knowledge Base

- Microsoft Word for Windows, versions 2.0, 2.0a, 2.0a-CD, 2.0b, 2.0c,

  6.0, 6.0a, 6.0c

SUMMARY

Microsoft Product Support Services offers a Windows Help file called "Troubleshooting Printing Problems." This Help file is available through Application Note WD1026 ("'Troubleshooting Printing Problems' Help File"). The Help file contains information you can use to diagnose and resolve problems with printing from version 2.x or 6.0 of Microsoft Word for Windows.

You can obtain this Application Note from the following sources:

• Microsoft's World Wide Web Site on the Internet
• The Internet (Microsoft anonymous ftp server)
• Microsoft Download Service (MSDL)
• Microsoft FastTips Technical Library
• Microsoft Product Support Services

MORE INFORMATION

THE TEXT OF WD1026

  Microsoft(R) Product Support Services Application Note (Text File)
         WD1026: "TROUBLESHOOTING PRINTING PROBLEMS" HELP FILE

                                                   Revision Date: 9/94
                                                       1 Disk Included

| INFORMATION PROVIDED IN THIS DOCUMENT AND ANY SOFTWARE THAT MAY    |
| ACCOMPANY THIS DOCUMENT (collectively referred to as an Application|
| Note) IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER     |
| EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED     |
| WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR      |
| PURPOSE. The user assumes the entire risk as to the accuracy and   |
| the use of this Application Note. This Application Note may be     |
| copied and distributed subject to the following conditions:  1) All|
| text must be copied without modification and all pages must be     |
| included;  2) If software is included, all files on the disk(s)    |
| must be copied without modification (the MS-DOS(R)  utility        |
| diskcopy is appropriate for this purpose);  3) All components of   |
| this Application Note must be distributed together;  and  4) This  |
| Application Note may not be distributed for profit.                |
|                                                                    |
| Copyright (C) 1994 Microsoft Corporation.  All Rights Reserved.    |
| Microsoft and MS-DOS are registered trademarks and Windows is a    |
| trademark of Microsoft Corporation.                                |
|--------------------------------------------------------------------|

If this shipment has arrived in unsatisfactory condition or you have questions about installing or using this Windows Help file, please call Microsoft Product Support Services (PSS). In the United States, call (206) 462-WORD (9673) between 6:00 A.M. and 6:00 P.M. Pacific time. If you are outside the United States, contact your local subsidiary. To locate your subsidiary, see the Microsoft World Wide Offices Web site at:

   http://www.microsoft.com/worldwide/default.htm

To install and run the "Troubleshooting Printing Problems" Help file

1. Copy the PRINTING.HLP file from the enclosed WD1026 disk to your Word program directory (usually C:\WINWORD). To do this:

   a. Insert the enclosed WD1026 disk in your floppy disk drive.

   b. From the MS-DOS command prompt, type the following and press

         ENTER
   

            copy <drive>:\printing.hlp <path>
   
         where <drive> is the letter of your floppy disk drive and <path>
         is the location of your Word program directory. For example:
   
            copy a:\printing.hlp c:\winword
   
   

2. In Windows Program Manager, choose Run from the File menu.

3. In the Command Line box, type the following and choose OK

         winhelp.exe <path>\printing.hlp
   

   where <path> is the location of your Word program directory (that is, the location of the PRINTING.HLP file). For example:

         winhelp.exe c:\winword\printing.hlp
   

TO OBTAIN THIS APPLICATION NOTE

You can find WD1026.EXE (size: 35742 bytes) 
                       , a self-extracting file, on the following

• Microsoft's World Wide Web Site on the Internet

        On the www.microsoft.com home page, click the Support icon.
        Click Knowledge Base, and select the product.
        Enter kbfile WD1026.EXE (size: 35742 bytes) 
                               , and click GO!
        Open the article, and click the button to download the file.
  
  

• Internet (anonymous FTP)

        ftp ftp.microsoft.com
        Change to the Softlib/Mslfiles folder.
        Get WD1026.EXE (size: 35742 bytes) 
  

• Microsoft Download Service (MSDL)

        Dial (206) 936-6735 to connect to MSDL
        Download WD1026.EXE (size: 35742 bytes) 
  

   ARTICLE-ID: Q119591
   TITLE     : How to Obtain Microsoft Support Files from Online
               Services