Knowledge Base

Err Msg: Error 720: No PPP Control Protocols Configured

Article ID: 122748

Article Last Modified on 2/20/2007

Microsoft Windows 2000 Server
Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Professional Edition
Microsoft Windows 2000 Datacenter Server
Microsoft Windows NT Workstation 3.5
Microsoft Windows NT Workstation 3.51
Microsoft Windows NT Workstation 4.0 Developer Edition
Microsoft Windows NT Server 3.5
Microsoft Windows NT Server 3.51
Microsoft Windows NT Server 4.0 Standard Edition

This article was previously published under Q122748

SYMPTOMS

When you attempt to connect to a Remote Access Service (RAS) Server using the TCP/IP protocol, you may receive the following error message:

Error 720: No PPP control protocols configured.

CAUSE

The RAS Server to which you are dialing does not have the TCP/IP protocol installed or configured for RAS.

RESOLUTION

To resolve this issue, edit your phone book entry to use the same protocol the RAS Server is using.

MORE INFORMATION

For more information on RAS Error 720, please see the following articles in the Microsoft Knowledge base:

ARTICLE-ID: 152605
TITLE : RAS Error 720 When Dialing Out

ARTICLE-ID: 123298
TITLE : RAS Errors 611 and 720 With PPP or SLIP

Additional query words: point-to-point prodnt

Keywords: kbnetwork KB122748