Publisher Displays Printing Dialog but Does Not Print

Q122975

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The information in this article applies to:

 - Microsoft Publisher for Windows, versions 2.0, 2.0a
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SYMPTOMS
========

When you try to print from Publisher, the Printing dialog box may flash on
and off the screen without moving past 0 (zero) percent. You will receive
no output or error messages.

CAUSE
=====

Publisher creates temporary files when you print. These files are stored in
your TEMP directory pointed to by the SET TEMP line in your AUTOEXEC.BAT.
If this directory is full, Publisher cannot create a file to start the
print job. It cancels the print job and returns to your document.

RESOLUTION
==========

If this problem occurs, do the following:

1. Save changes to your publication (if necessary).

2. Quit Publisher, then quit Windows.

3. Restart Windows, then start Publisher.

4. Try printing your publication again.

If the preceding steps do not correct the problem, perform the following
additional steps:

1. Open your AUTOEXEC.BAT file in a text editor such as Notepad.

2. Locate the line similar to the following:

      SET TEMP=C:\WINDOWS\TEMP

3. Note which directory the SET TEMP line references. Close AUTOEXEC.BAT.

   NOTE: Typing "set" (without the quotation marks) at the MS-DOS command
   prompt displays a listing of environment variable settings recognized by
   MS-DOS. The TEMP= entry should match the SET TEMP= line located in the
   AUTOEXEC.BAT file. If the SET command shows TEMP= as being different
   from the line entered in the AUTOEXEC.BAT file, then there is another
   SET TEMP= command being executed after the AUTOEXEC.BAT file has
   completed processing. Network login scripts and batch files are two
   examples of files that can contain a different environment variable
   setting.

4. Quit Windows.

5. Change to the directory referenced in your SET TEMP line.

6. Type the following and press ENTER:

      del *.tmp

   This command removes all the old temporary files from your hard drive.
   Do not delete them from File Manager in Windows.

7. Restart Windows and try to print your publication again.

KBCategory: kbprint kberrmsg
KBSubcategory:

Additional query words: 2.00 mspub pub20 2.00a