Knowledge Base

PRB: GP Fault Running Setup on DEC Alpha

Article ID: 123710

Article Last Modified on 6/4/2001

Microsoft Setup Program for Windows 1.1
Microsoft Access 2.0 Standard Edition
Microsoft Windows NT Advanced Server 3.1

This article was previously published under Q123710

SYMPTOMS

When you try to install any upgrade version of Microsoft Access version 2.0 on a DEC Alpha computer running Microsoft Windows NT version 3.1, you may receive the following general protection (GP) fault error message:

ACMSETUP caused a general protection fault in module KRNL286.EXE

CAUSE

This error is caused by the compliance checking program (CCP) used in the Setup program in upgrade versions of Microsoft Access 2.0.

RESOLUTION

Obtain and install a retail (non-upgrade) version of Microsoft Access version 2.0. The retail version of Microsoft Access 2.0 does not call the CCP.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Access version 2.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: 1.10 gpf

Keywords: kbsetup kbprb KB123710