Knowledge Base

PC Win: Setup Err Msg: Could Not Create Directory F:\TMP.INI

Article ID: 124039

Article Last Modified on 10/30/2006

Microsoft Mail Client 3.0
Microsoft Mail Client 3.0
Microsoft Mail Client 3.2

This article was previously published under Q124039

SYMPTOMS

In versions 3.0, 3.0b, and 3.2 of Microsoft Mail for Windows, Setup creates a TMP.INI directory in the root directory of the installation drive. Setup may fail with the following error message,

Could not create directory F:\TMP.INI

when run on a Novell NetWare network if the Windows Mail client files are located on a shared drive that is mapped as a logical drive.

Typically, each user under NetWare has a home directory from which to execute Setup. If your NetWare account has restrictions on the root directory of the network drive (for example, create restrictions), then Setup will fail because it cannot create the TMP.INI directory.

Setup does not make use of a temporary directory environment variable like TEMP. In order to complete, Setup needs to create the TMP.INI directory.

STATUS

Microsoft has confirmed this to be a problem in versions 3.0, 3.0b, and 3.2 of Microsoft Mail for Windows. This problem was corrected in the SETUP.EXE and SETUP.INF files included in SETUPD.EXE.

You can find SETUPD.EXE, a self-extracting file, on the following services:

Microsoft's World Wide Web Site on the Internet
On the www.microsoft.com home page, click the Support icon.
Click Knowledge Base, and select the product.
Enter kbfile SETUPD.EXE, and click GO!
Open the article, and click the button to download the file.
Internet (anonymous FTP)
ftp ftp.microsoft.com
Change to the Softlib/Mslfiles folder.
Get SETUPD.EXE
The Microsoft Network
On the Edit menu, click Go To, and then click Other Location.
Type mssupport.
Double-click the MS Software Library icon.
Find the appropriate product area.
Locate and Download SETUPD.EXE.

For additional information about downloading, please see the following article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

The following are some temporary workarounds for this problem:

MAP ROOT your home directory. For example: MAP ROOT G:= SYS:/APPS\USERS\USERNAME
Run Setup from your local drive. Copy your installation to the MAILEXE directory on the network share.
Obtain sufficient rights to the root directory of network share.

Additional query words: 3.00b 3.00 3.20

Keywords: KB124039