Knowledge Base

Spry RAS Connection to Windows NT RAS Server Fails

Article ID: 124376

Article Last Modified on 11/1/2006

APPLIES TO

This article was previously published under Q124376

SYMPTOMS

When you use the Spry Air TCP protocol and Spry Air Dialer version 3.0 to connect to a Windows NT version 3.5 Remote Access Service (RAS) server, the connection fails.

CAUSE

Windows NT RAS uses password authentication protocol (PAP) or challenge- handshake authentication protocol (CHAP) for password authentication of third-party RAS client software. Since Spry remote access software does not use PAP or CHAP, it cannot be authenticated by a Windows NT RAS server.

RESOLUTION

As a registered user of Spry's Internet In A Box product, you can obtain an update which will fix the problem noted above. The update is version 1.0a and includes Air Dialer version 03.0a.01.08. The WINSOCK.DLL file is dated 12/6/94 with a file size of 123,328 bytes.

NOTE: You can check to see if you have the correct version of Air Dialer by looking at the serial number. If you do, the serial number should look like: IBX10-RT6<xxxxxxx> (where <xxxxxxx> is the unique serial number of your product).

MORE INFORMATION

The following information was taken from a technical note provided by Spry:

The maintenance release for Internet In A Box is now available to all registered owners of the product. You may download it from our ftp server by following the directions below. If you wish, you may also obtain the release on diskette for an $8.95 shipping and handling fee by calling the SPRY, Inc. technical support department at 1-206-447-0958.

REQUIREMENTS: A working installation of version 1.0

PROCEDURE:

  1. Start Internet In A Box's Network File Manager application. If you are unfamiliar with this application, you may wish to review pages 101-144 of The Whole Internet Users Guide included with your package.
  2. In the "Host" field, type support.spry.com *This should also be in the drop-down selections.
  3. In the "User Name" field, type anonymous.
  4. In the "Password" field, type your e-mail address.
  5. Leave the "Account" field empty.
  6. In the "Host Type" field, use the drop-down selections to choose Unix.
  7. When all this information is complete click the "OK" button.
  8. This will start the dialer and connect you to support.spry.com.
  9. If you have ever connected to support.spry.com before, you will enter the ftp directories at the place you last exited from. This can be determined by the small blue arrow pointing "up" in the upper left corner of the directory listing. Please see the table 6-1 on page 109 of The Whole Internet Users Guide for further explanation of this symbol.
  10. Once connected to support.spry.com, you will see the directory listing and the item IBOXPATCH. Double click on IBOXPATCH.
  11. This will take you to another directory. Double click on the file name READIBOX.TXT. This will open the file so you may read it. You may prefer to print this file for future reference, or click and drag this to your local drive to save.
  12. The patch itself is called ALL_IBOX.EXE. Click and drag this to your local drive. Do the same for either IBOX.TXT (documentation in text format) or IBOX.DOC (documentation in Word for Windows 6.0 format).
  13. Follow the directions in the file READIBOX.TXT to install the upgraded files.
The Spry products discussed here are manufactured by Spry Incorporated, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: point-to-point ppp slip prodnt 3a 3.0a

Keywords: KB124376


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