Knowledge Base

HP 4V, 4MV, & Epson Stylus Drivers Don't Install Off Floppy Disk

Article ID: 124397

Article Last Modified on 11/1/2006

Microsoft Windows NT Workstation 3.5
Microsoft Windows NT Server 3.5

This article was previously published under Q124397

SYMPTOMS

When you download the printer drivers for Hewlett-Packard (HP) 4V and 4MV LaserJet and Epson Stylus Color printers from the Microsoft Windows NT Driver Library (WNTDL), the drivers do not install properly from a floppy disk drive.

If you copy the Epson Color Stylus printer driver, ESCP2MS.EXE, to a 3.5- inch disk and then attempt to install the driver on Windows NT Workstation, a prompt appears asking you to insert disk 16 for NT Workstation.

WORKAROUND

To work around this problem, copy the files to a directory on the hard disk drive. When the dialog box appears asking you to insert the disk in drive A, instead, enter the path where the files are stored on the hard disk. The printer driver installs properly.

STATUS

Microsoft has confirmed this to be a problem with Windows NT version 3.5. We are researching this problem and will post any new information here in the Microsoft Knowledge Base as it becomes available.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: prodnt

Keywords: kbbug KB124397