Q124760

• Microsoft Office for Windows, versions 4.2, 4.3
• Microsoft PowerPoint for Windows, version 4.0
• Microsoft Word for Windows, version 6.0
• Microsoft Excel for Windows, version 5.0

SUMMARY

Microsoft Office Setup may stop responding (hang) after you choose the type of installation, that is, Typical, Complete/Custom, or Laptop/Minimum.

CAUSE

This problem may occur if any of the following conditions are true:

• You are using a third-party shell or menu program to start Windows.


-or-


• You are using a third-party shell in Windows.


-or-


• You have less than 512 bytes environment space.

WORKAROUND

Method 1:

If you start windows from a third-party shell, you may need remark out the command that starts the menu program from your AUTOEXEC.BAT file by typing REM at the beginning of that line.

If you are using a third-party shell, edit the SYSTEM.INI file and change the Shell= line to read the following:

Shell=progman.exe

To increase environment space, add or edit the following line in the CONFIG.SYS file to read the following

Shell=c:\<dos>\command.com c:\<dos> /p /e:512

where <dos> is the directory where MS-DOS is installed, and "/e:512" may be increased to "/e:1024."

Additional query words: lock

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