KB124812 - Kids: Hangs with Ensoniq Sound Card

Article ID: 124812

Article Last Modified on 8/15/2005

Microsoft Bob 1.0 Standard Edition
Microsoft Explorapedia: The World of Nature 1.2
Microsoft Explorapedia series: World of People for Windows 1.0
Scholastic's The Magic School Bus Explores Inside the Earth
Scholastic's The Magic School Bus Explores the Human Body for Macintosh
Scholastic's The Magic School Bus Explores the Solar System
Scholastic's The Magic School Bus Explores the Ocean

This article was previously published under Q124812

1.00 WINDOWS kbmm kbenv kbhw kbprb kberrmsg kbfaq

SYMPTOMS

If you are using the Ensoniq sound card when running the programs listed at the top of this article, the system may stop responding (hang), or return you to Windows (or back to MS-DOS) after the Microsoft Home logo and the program's splash screen appears. In MSB Ocean, it hangs on Ms. Frizzle waving.

In Explorapedia, you may also receive an error message similar to the following:

Explorapedia error 800xxxxxx-x (or 48xxx-xx)

An error occurred while starting Explorapedia. Restart Windows and try again. If that fails to correct the problem, run Setup from the Explorapedia CD-ROM again.

NOTE: All Explorapedia error messages that begin with Explorapedia Error 800xxxxxx-x (or 480xx-xx) refer to sound problems.

CAUSE

This behavior occurs when the Ensoniq sound card is not configured correctly for both primary and secondary wave playback.

RESOLUTION

Use these steps to configure the Ensoniq sound card correctly to run the programs listed at the top of this article in Windows 3.x:

Determine the type of CD-ROM drive (for example, NEC).
Open the Main program group, run Control Panel, and double-click the Drivers icon.
Select the Soundscape DVD/MIDI/WAV/AUX driver.

Press the Setup button, and configure the setup as follows:

                                     CD-ROM Manufacturer
                                  ------------------------
                                  NEC     Mitsumi     Sony
      DMA                          0        1           1
      Wave Playback A              3        3           3
      Wave Playback B              1      5 or 0        0
      Wave 16 Bit                  5     NO CHANGE  NO CHANGE

NOTE: The Reveal Multimedia Kits that include the Sound FX 32 cards should be configured using the Sony settings.

Choose OK, and then Close.
Close Control Panel and exit Windows.
Restart the computer.

After following these steps, you should be able to run the programs listed at the top if this article successfully.

NOTE: Some devices, such as a SCSI adapter card, may already be using DMA channels 0 or 3. In that case, a different DMA channel should be selected for the sound card.

If the steps above do not correct the problem, obtain and install the updated drivers for the Ensoniq sound card. For information about how to obtain the Ensoniq sound card drivers, see the "Resolution" section in the following article in the Microsoft Knowledge Base:

146602 MSB Ocean: Program Stops Responding with Ensoniq Soundscape

NOTE: This problem can also occur if you are using earlier Ensoniq SoundScape sound tools on your system.

MORE INFORMATION

The Ensoniq sound card, commonly installed in Gateway 2000 computers, may not be configured properly for multimedia output when shipped.

Although this article only specifies NEC, Mitsumi, and Sony CD-ROM drives, others may be affected.

Additional query words: gateway ensoniq sounds msbhb msbss kids frizzle liz tad tadpole ensonic soundboard chipset nature occured 80048000-0 ocean hangs hanging hanged crashed crashes freeze frozen locked locked-up hang bombed down 480 8004130F-0 NEC CD-ROM 2000 winmsbhuman msbhuman winmsbsolar

Keywords: kbprb kbfaq KB124812