Knowledge Base

Print Manager Displays Error Status with HP LaserJet 4+

Article ID: 125382

Article Last Modified on 10/14/2003

Microsoft Windows for Workgroups 3.1
Microsoft Windows for Workgroups 3.11

This article was previously published under Q125382

SYMPTOMS

When you print over a Windows for Workgroups (WFW) peer-to-peer network to a computer acting as a print server, only the first page of the spooled print job is printed successfully. Print Manager displays an error status after the first page, and all the remaining pages are stalled. Immediately after the Print Manager error, the mouse pointer flickers erratically.

There is no problem printing from the computer acting as the print server.

CAUSE

When you install the Hewlett-Packard (HP) LaserJet 4 Plus printer driver version 31.v1.50 by running the HP-supplied installation program (HSETUP.EXE), the following files are replaced, edited, or added:

In the Windows directory:
AUDIT.LOG
CONTROL.INI
DINSTALL.EXE
DINSTALL.ICO
DINSTALL.INF
DINSTALL.RC
DOSAPP.INI
HP4PLUS.HLP
HPLASERJ.GRP
HPLJPS.INI
HPPDF4PL.DLL
HPSW.EXE
MSACM.INI
NDISLOG.TXT
PRINTMAN.EXE
PRINTMAN.HLP
PROGMAN.INI
WIN.INI
In the Windows\SYSTEM subdirectory:
COMMCTRL.DLL
FINSTALL.DLL
FINSTALL.HLP
HPLJ4QP.DLL
HPLJCOMM.DLL
HPLJVPD.386
HPPCL5E.DRV
HPPCL5E.HLP
HPPCL5E0.HLP
HPPCL5E1.DLL
HPPCL5E2.DLL
HPPCL5E3.DLL
HPPCL5E4.DLL
HPPJLMON.DLL
PADDPAP.WAV
PCOMMERR.WAV
PCOVER.WAV
PERROR.WAV
PFEED.WAV
PJAM.WAV
READMEHP.WRI
SPEAKER.DRV
THREED.VBX

RESOLUTION

Workaround 1

Install the HP LaserJet III printer driver on all the computers that exhibit this behavior and set the HP LaserJet III printer as the default printer.

Workaround 2

Expand the following files from your original Windows for Workgroups disks to the Windows directory:
PRINTMAN.EXE
PRINTMAN.HLP
Expand the following file from your original Windows for Workgroups disks to the Windows\SYSTEM subdirectory:
COMMCTRL.DLL
The Windows for Workgroups 3.11 COMMCTRL.DLL and PRINTMAN.EXE file sizes and dates are listed in the following table:
```
      Filename       Size     Date      3.5"     5.25"
      -------------------------------------------------
      COMMCTRL.DLL   48,112   11/1/93   Disk 2   Disk 2
      PRINTMAN.EXE   71,824   11/1/93   Disk 3   Disk 5
						
```
Remove the following entry from the LOAD= line of the WIN.INI file:
HPSW.EXE
Remove the following section and any entries in it from the WIN.INI file:
[HPQSPOOLER]

MORE INFORMATION

The HP installation program replaces the PRINTMAN.EXE and COMMCTRL.DLL files. The COMMCTRL.DLL file contains internal custom control user interface functions, and is used by File Manager.

Additional query words: printman 3.10 3.11

Keywords: KB125382