Converters Not Available After Installing Word 6.0 for the Mac |
Q125409
The information in this article applies to:
-
Microsoft Word for the Macintosh, version 6.0
SYMPTOMS
Several converters that are either included with Word or available on the
Word 6.0 Supplemental Conversions Disk may not be registered correctly in
Word following setup, resulting in the following:
- The file formats supported by each converter do not appear on the file
type list in Word's Open and Save As dialog boxes.
- If you try to open a file from a format supported by one of these
converters, Word will prompt to open the file as Text Only.
The affected converters supplied with Word include:
- Microsoft Excel 3.x through 5.x
- Works 4.0 for the Macintosh
The affected supplemental converters include:
- Word 3.x through 6.0 for MS-DOS
- Works 2.x through 3.x for the Macintosh
- Word 1.x for Windows
- MacWrite II
- WordPerfect 2.x-3.x for the Macintosh
CAUSE
This behavior may occur for one of the following reasons:
- The Excel 3.x-5.x and Works 4.0 for the Macintosh converters supplied
with Word require OLE 2.0 support to be installed to function.
In order for the file formats supported by these converters to appear in
the Save As and Open dialog boxes in Word, an entry that tells Word
these converters require OLE support in order to read OLE 2.0 Docfile
format must be set as an extended attribute in the Registration Database
in the System:Preferences folder. Word Setup currently does not set this
extended attribute.
- Supplemental converters copied to the Word Extensions or Microsoft
folder are not automatically registered in the Registration Database.
STATUS
We are researching this problem and will post new information here in the
Microsoft Knowledge Base as it becomes available.
RESOLUTIONS
Method 1: Word automatically registers any noninstalled converter only
during the first File Open in a Word session. To trigger
autoregistration, you must choose to open a document that Word
cannot automatically recognize (for example, a plain text file).
Therefore, to autoinstall all converters:
- Quit and restart Word 6.0.
- Type a single letter (for example, "A"), save as Text Only,
and close the document.
- From the File menu, choose Open, specify the name of the text
file created in step b, select the Confirm Conversions option,
and then choose the Open button.
Method 2: Converters can also be registered independently of Word. To do
this, complete the following steps:
- Quit Word if it is running.
- Open the Word Extensions Folder in your Word folder.
- While holding down the SHIFT key, click once on the name of
each converter you want to register. The names of the
converters you have selected will be highlighted.
- Double-click the mouse or track-ball button on your
Macintosh.
In either case, all converters will now be registered and will appear for
use in Word.
If a converter is still not registered after following the methods above,
an extension could be interfering with the automatic registration process.
Restart the Macintosh with extensions off and again try one of the methods
above to register the converters.
MORE INFORMATION
Double-clicking a native Word document to start Word does not constitute
the first File Open in a Word session and does not initiate converter
autoregistration.
Word 6.0 documents are based on the OLE 2.0 Docfile specification.
Additional query words:
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