Q125943

• Microsoft Internet Assistant for Word, version 1.0
• Microsoft Word for Windows, versions 6.0a, 6.0c

SYMPTOMS

When attempting to open a Uniform Resource Locator (URL) or follow a link, Word appears to be searching for the URL or link, but nothing happens. Control is returned to Word, no error message is displayed in a message box or in the status bar, and the URL or link is not activated.

CAUSE

• InternetWorks may be improperly registered in the registration database.


-or-


• The registration database may be damaged or corrupted.

RESOLUTION

Method 1: Manually register InternetWorks and Word. To do this, go to Windows File Manager. Locate the IW.REG file in the <WinWord>\INTERNET subdirectory (where <WinWord> is your Word for Windows directory--usually, C:\WINWORD) and double-click it to register it. Locate the WINWORD6.REG file in the <WinWord> directory and double-click it to register it. Start InternetWorks and Word. If this procedure does not correct the problem, use Method 2.

Method 2: Rebuild the registration database. For additional information on how to rebuild the registration database, please see the following article in the Microsoft Knowledge Base:

Q122964 How to Rebuild the Reg.Date File and Re-Register Applications

Additional query words: 6.0 winword iaword Internet ia word6 assistant html

Keywords : kbinterop kbole kbwdinternet
Issue type :
Technology :