Knowledge Base

Windows NT Setup Hangs when Upgrading a Compaq Proliant

Article ID: 126133

Article Last Modified on 11/1/2006

APPLIES TO

This article was previously published under Q126133

SYMPTOMS

When you upgrade a Compaq Proliant from Windows NT 3.1 to Windows NT 3.5, Setup stops responding (hangs).

CAUSE

Before you upgrade a Compaq Proliant from Windows NT 3.1 to Windows NT 3.5, you must install COMPAQ Support Software Diskette (SSD) 1.05b.

You can obtain SSD 1.05b from Compaq, or you can download it (SP0959.ZIP) from the Compaq forum on CompuServe. To use this SSD, you must have already installed Microsoft Windows NT U.S Service Pack 2.

RESOLUTION

If you attempted to install Windows NT 3.5 without first installing COMPAQ Support Software Diskette (SSD) 1.05b:

  1. Reinstall Windows NT 3.1.
  2. Restore a copy of the registry.
  3. Install Microsoft Windows NT U.S Service Pack 2.
  4. Install COMPAQ Support Software Diskette (SSD) 1.05b.

Additional query words: prodnt 3.10 compaq cssd upgrade

Keywords: KB126133


Send feedback to Microsoft

© Microsoft Corporation. All rights reserved.