AnswerPoint Priority Support for U.S. and Canada

    Article ID: Q126153
    Creation Date: 15-FEB-1995
    Revision Date: 21-JAN-1997

    SUMMARY

    AnswerPoint Priority puts customers in touch with Microsoft Support whenever they need it, 24 hours a day, 7 days a week (excluding Microsoft- observed holidays). Whether the focus is on information systems management, development, help desk, or general usage, Priority Support offers a range of options designed to meet those needs. Priority Support customers can also access a broad range of around-the-clock electronic information services.

    MORE INFORMATION

    AnswerPoint Priority Support offers:

    • Choices. You can choose either annual or per-incident support. Annual support is ideal for customers desiring an ongoing relationship with Microsoft support; customers preferring incremental, individually accessed support can choose from a variety of per-incident options.

      NOTE: Priority Home is not available as an annual subscription.

      Four separate options are available to tailor to customers' use of Microsoft products: Priority Comprehensive, Priority Developer, Priority Office Developer, and Priority Desktop.

    • Support 24 hours a day, seven days a week:

      Microsoft support is available any time to help make sure key issues are addressed in a timely manner.

    • Toll-free telephone access:

      Priority Support provides unlimited telephone access through an 800 number for all Priority Support annual customers, and for customers accessing Priority Support with a credit card.

    • Prompt issue management:

      Priority Support offers an issue-management process where all appropriate Microsoft resources are applied to resolve customer issues promptly and to the customer's satisfaction.

    • Pricing:

      Pricing varies by option chosen.

    Priority Comprehensive

    Provides technical assistance for Microsoft Windows NT operating system, Microsoft SQL Server, Microsoft messaging systems, and other Business Systems products. Priority Comprehensive also covers all other Microsoft products. Choose from the following options, which include toll-free priority telephone access to support engineers 24 hours a day, 7 days a week:

    Per incident support:

    • Pay-per-incident support paid by credit card or 900 number: 
            $195 per incident for Business Systems products
      $95 per incident for Windows NT Workstation

    Annual accounts that provide:
    • Support for multiple users: 
            10 incidents per year ($1,495)
      35 incidents per year ($3,995)
      75 incidents per year ($9,995)
      Refills of 10 incidents ($1,295)
    • Access to services on the Internet
    • The Microsoft Developer Network Library
    • A Microsoft TechNet subscription for a single-server unlimited users license (Comprehensive 35 & 75)
    • A Microsoft TechNet subscription for a single user license (Comprehensive 10)
    • Designated problem escalation management and Early Assist support for selected Microsoft beta products (Comprehensive 75)

    Priority Developer

    Provides assistance with development issues for all Microsoft products, including Visual Basic, Visual C++, Microsoft Access Developer's Kit, FoxPro, Visual FoxPro, SQL Server, Windows NT Server, or any other Microsoft product or development tool. Choose from the following options, which include toll-free priority telephone access to support engineers 24 hours a day, 7 days a week:

    Per incident support:

    • Pay-per-incident support paid by credit card or 900# 
            $95 per incident

    Annual accounts that provide:
    • Support for multiple users 
            10 incidents per year ($895)
      35 incidents per year ($2,495)
      Refills of 10 incidents ($795)
    • Access to services on the Internet
    • The Microsoft Developer Network Library

    Priority Office Developer

    Priority Office Developer provides assistance with Microsoft Access and developing custom solutions and applications with other Microsoft applications. Choose from the following options, which include toll-free priority telephone access 24 hours a day, 7 days a week to support engineers trained to provide assistance with Office application technology including:

    Microsoft Access, Microsoft Visual Basic for Applications, Word Basic, Integration of Application Object Models, OLE Automation, Calling Windows standard APIs, custom setup, data access using DAO or ODBC, Microsoft FrontPage HTML. Support includes syntax, how-to, assistance with samples, and writing up to five lines of code.

    Per incident support:

    • Pay-per-incident support paid by credit card or 900 number 
            $55 per incident
    • Annual accounts that provide: 
            Support for multiple users
      10 incidents per year ($395)
      35 incidents per year ($995)
      Refills of 10 incidents ($345)
    • Access to services on the Internet
    • The Microsoft Developer Network Library

    Priority Desktop

    Priority Desktop provides technical product support for Microsoft Home products, Desktop Applications (excluding Access), and Personal Systems products, including networking and connectivity issues. Assistance with Desktop Application covers usability issues, which are defined as non- programming issues including: product features, menu commands, formatting, setup, and aspects of the user interface. Choose from the following options, which include toll-free priority telephone access to support engineers 24 hours a day, 7 days a week:

    Per Incident Support:

    • Pay-per-incident support paid by credit card or 900 number 
            $35 per incident for Personal Systems products or desktop
      applications
      $15 per incident for Microsoft Home products

    Annual accounts that provide:
    • Support for multiple users: 
            10 incidents per year ($195)
      35 incidents per year ($395)
      Refills of 10 incidents ($165)
    • Access to services on the Internet
    • The Microsoft TechNet Desktop Sampler CD

    Canadian Information

    For Canadian pricing and service information, call (800) 668-7975.

    Answerpoint Support is subject to Microsoft's then-current prices, terms, and conditions, and is subject to change without notice.

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.
©1997 Microsoft Corporation. All rights reserved. Legal Notices.

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