Q126376

• Microsoft SGML Author for Word, version 1.0
• Microsoft Word for Windows, versions 6.0, 6.0a, 6.0c

SYMPTOMS

You may receive an insufficient memory error, followed by an initialization failure when you abruptly quit a conversion to SGML. In addition, after you restart Windows, you will no longer be able to perform conversions.

This behavior occurs under the following conditions:

• You have 32-bit file access enabled.



• You pressed CTRL+ALT+DEL during the conversion process and then pressed ENTER to close Word.

WORKAROUND

Disable 32-bit file access.

To change this option:

1. From Windows Program Manager, open the Main group.



2. Choose the Control Panel icon.



3. Choose the 386 Enhanced icon.



4. Choose the Virtual Memory button.



5. Choose the Change button.



6. Clear the Use 32-bit File Access check box. Do not make any other changes.



7. Choose OK in the Virtual Memory dialog box.



8. Choose Yes when asked if you are sure you want to change the Virtual Memory settings.



9. Choose the Restart Windows button.

STATUS

Microsoft has confirmed this to be a problem in Microsoft SGML Author for Word, version 1.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: 1.0 sgmlword 6.0 winword KB_SGMLAUTHOR insufficient memory initialization failure failed out of word6 error 32-bit 32 bit file access

Keywords : kbusage kbsgml
Issue type :
Technology :