"Setup File Is Already Open" Error Running Setup

Q126604

The information in this article applies to:

SYMPTOMS

When you run the Microsoft Office Setup program located on a network server drive, you may receive the following error message

The Setup file shown below is already open in another application. You'll need to close it before running setup again.

<folder>:Install Disk 1:Setup Folder:MS File"
where <folder> is the folder on the network that contains the Microsoft Office Setup program that you are running.


CAUSE

This problem occurs if another user is running the Microsoft Office Setup program on the network server computer at the same time. If you perform an administrative installation of Office to a network server drive (mode 1 so that users can install Office FROM the network server), and you then run Setup at that network server, the Setup file on the network server drive is locked by the network server computer, because this computer is the "owner" of the shared folder and has write privileges to the shared folder.

While Setup is being run on the network server computer, you receive the error message listed above when you run Setup from another workstation, even if you have only See Files and See Folders privileges to the shared folder.


WORKAROUND

To avoid this behavior, do not run Setup on the network server computer, or make sure that no other user will be running Setup from their workstation while you are running Setup on the network server computer.

Additional query words:

Keywords : kbnetwork kbsetup
Issue type :
Technology :


Last Reviewed: November 3, 2000
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