Knowledge Base

Remote Control Works Only Once with Micromatic VTD/8 Gateway

Article ID: 127925

Article Last Modified on 10/27/2006

Microsoft Systems Management Server 1.0 Standard Edition
Microsoft Systems Management Server 1.1 Standard Edition

This article was previously published under Q127925

SYMPTOMS

If you use the Micromatic VTD/8 gateway with Microsoft Systems Management Server version 1.0 Helpdesk Remote Control, you may not be able to take remote control of a Windows for Workgroups version 3.11 client computer more than once.

CAUSE

Network Monitor reveals that the Micromatic VTD/8 gateway forwards name requests back onto the NetBEUI protocol, which results in a name conflict. Echoing name request packets causes SMS Server Viewer not to work.

WORKAROUND

To work around this problem, disable the NetBEUI protocol on the gateway and use TCP/IP-32 as the default protocol. For more information, contact Micromatic.

The third-party products discussed here are manufactured by Micromatic, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: prodsms

Keywords: kb3rdparty kbnetwork kbnetworkmon KB127925