Knowledge Base

Unrecognizable Characters Displayed Using Remote Control

Article ID: 127949

Article Last Modified on 10/27/2006

APPLIES TO

This article was previously published under Q127949

SYMPTOMS

When you take remote control of a client computer from Help Desk in Microsoft Systems Management Server, unrecognizable characters are displayed when you start a third-party 3270 terminal emulation program for Windows.

CAUSE

This problem occurs when a font used on the client computer is not available in the Windows NT system.

RESOLUTION

To correct this problem, use a different font that is available on the Windows NT system or install the same font in Windows NT.

The third-party product discussed here is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: prodsms sms

Keywords: kb3rdparty kbarttypeinf KB127949


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