Knowledge Base

Bad .RAW File Hangs Inventory Processor

Article ID: 128143

Article Last Modified on 10/27/2006

Microsoft Systems Management Server 1.0 Standard Edition
Microsoft Systems Management Server 1.1 Standard Edition

This article was previously published under Q128143

SYMPTOMS

No new inventory shows up in Personal Computer Properties, .RAW files continue to get added to the SMS\SITE.SRV\INVENTRY.BOX directory on the site server, and the inventory processor appears to be hung. In some cases, the SMS_EXECUTIVE will stop suddenly.

CAUSE

SMS has no mechanism to pass over a bad .RAW files. As a result, bad .RAW files passed to the INVENTRY.BOX directory on the Site Server, remain in that directory without being processed and all other inventory files will backup behind it.

WORKAROUND

To work around this problem, stop SMS_EXECUTIVE, remove the bad .RAW file, and restart SMS_EXECUTIVE.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server versions 1.0 and 1.1. This problem has been corrected in Systems Management Server version 1.2.

Additional query words: SMS prodsms stop stops responding hang hangs

Keywords: kbinventory kbnetwork KB128143