Cannot Remote Control Windows IPX/NetBIOS Client
Article ID: 128145
Article Last Modified on 10/27/2006
APPLIES TO
- Microsoft Systems Management Server 1.0 Standard Edition
- Microsoft Systems Management Server 1.1 Standard Edition
- Microsoft Systems Management Server 1.2 Standard Edition
This article was previously published under Q128145
SYMPTOMS
When you try to initiate a remote control session with the client, a Quick
Window appears and it looks like it is trying to connect. It closes itself.
No error message appears.
CAUSE
This only occurs if Windows for Workgroups is configured to use both the
NetWare shell and the NWLINK protocol stack. In that case, NWLINK grabs the
IPX packets, but does not pass them on to WUSER.
RESOLUTION
Network Setup installs NWLINK by default, so you must manually remove it to
make WUSER work.
NOTE: Loading support for "Netware Shell Versions 4.0 and Above" and the
Microsoft Network with either NetBEUI or TCP/IP32 works correctly.
STATUS
Microsoft has confirmed this is a problem in Microsoft Systems Management
Server versions 1.0, 1.1 and 1.2. We are researching this problem and will
post new information here in the Microsoft Knowledge Base as it becomes
available.
Additional query words: SMS prodsms remote control
Keywords: kbarttypeinf kbnetwork KB128145