Knowledge Base

Fax/Modem Settings Ignored by Microsoft Fax

Article ID: 128822

Article Last Modified on 11/15/2006

APPLIES TO

This article was previously published under Q128822

SYMPTOMS

When you change modem-specific settings in the Modem Properties dialog box in Microsoft Fax, the fax transport does not use the new settings. For example, the fax transport does not use a new Speaker Volume or Answer After <n> Rings setting.

CAUSE

This behavior occurs only with certain fax/modems. A list of these fax/modems is not currently available.

RESOLUTION

To make sure the new settings are used, restart the application that will use them. For example, restart Microsoft Exchange after you change modem-specific settings in Microsoft Fax.

MORE INFORMATION

To access fax/modem settings in Microsoft Fax, follow these steps:
  1. Double-click the Microsoft Fax Status icon on the taskbar.

    NOTE: If this icon is not present, first double-click the Inbox icon on the desktop, then click the Fax profile if prompted.
  2. On the Options menu, click Modem Properties.

Additional query words: msfax

Keywords: KB128822


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