Knowledge Base

XCLN: Can't Print by Dragging Message to Printer

Article ID: 129221

Article Last Modified on 10/28/2006

Microsoft Exchange Client 5.5

This article was previously published under Q129221

SYMPTOMS

When you try to drag a message from Microsoft Exchange to a printer, the mouse pointer changes to the "Unavailable" pointer while it is on top of the printer, and you cannot print the message.

CAUSE

The Microsoft Exchange message document type is not supported for direct drag and drop printing in Windows 95.

WORKAROUND

To print the message, use the Print option on the File menu, or save the message to the desktop and drag it to the printer.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft Exchange version 4.0 Windows 95 client. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: faq

Keywords: kbusage KB129221