Q129248

• Microsoft Internet Assistant for Word, version 1.0
• Microsoft Word for Windows, versions 6.0a, 6.0c

SYMPTOMS

If you manually remove the Internet Assistant Setup files and then install a more recent version of Internet Assistant, some files, such as WORDHTML.INI and IWIA.INI, may not be overwritten. This behavior occurs even when you choose to have the Setup program overwrite existing files.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Internet Assistant version 1.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

WORKAROUNDS

Use one of the following methods to remove and install WD6: Internet Assistant

Method 1: Remove the previous version of Internet Assistant by rerunning the original Setup program. Choose the Remove All button to remove all of the files. Then, run Setup for the updated version.

Method 2: If you do not have the original Setup program, you can remove Internet Assistant by deleting the following files (where <WINWORD> is usually C:\WINWORD, and <WINDOWS> is usually C:\WINDOWS):

• HTML.DOT and WEBVIEW.DOT, located in the <WINWORD>\TEMPLATE subdirectory



• WORDHTML.WLL, located in the <WINWORD>\STARTUP subdirectory



• All files in the <WINWORD>\INTERNET subdirectory



• WORDHTML.INI, located in your <WINDOWS> directory



• IWPS.DLL, located in the <WINDOWS>\SYSTEM directory
  
  For more information about removing files before installing an updated version, please see the README.DOC file, which is contained in the compressed WORDIA.EXE file.

Additional query words: winword iaword word6 ia

Keywords : kbwdinternet
Issue type :
Technology :