Knowledge Base

Dial This Number Erroneously Reports Successful Dial

Article ID: 129249

Article Last Modified on 10/6/2003

Microsoft Works 2.0 Standard Edition
Microsoft Works 2.0a
Microsoft Works 3.0 Standard Edition
Microsoft Works 3.0a
Microsoft Works 3.0b

This article was previously published under Q129249

SUMMARY

When you the Dial This Number command, Works returns the message:

Lift the handset and choose OK to talk

In version 3.0x, the following is added to the message:

Works has successfully dialed the highlighted phone number. Lift the handset to start the conversation."

This message erroneously appears in one or more of the following circumstances:

No modem is present.
Works cannot initialize the modem.
Wrong COM port is selected.
No phone number is highlighted.
Text is highlighted.
Phone line/dial tone is not present.
Carrier is interrupted.

MORE INFORMATION

When you use the Dial This Number command, Works sends the information you have highlighted to your communications port. The Works modem port setting tells the application which COM port to use. No other checking is performed.

To check your Modem Port settings do the following:

In Works 3.0, 3.0a, and 3.0b, from the Tools menu, choose Options. -or-
In Works 2.0x, from the Options menu, choose Works Settings.

If you do not have a modem, Dial This Number has no functionality. For troubleshooting tips and more information about Dial This Number, please see the following article(s) in the Microsoft Knowledge Base:

111345 System Hangs in Communications, Dial This Number, or Tools

Additional query words: kbhowto w_works 2.00x

Keywords: kbhowto KB129249