Knowledge Base

Error Message: Cannot Find CANON.DRV

Article ID: 129616

Article Last Modified on 7/7/2005

APPLIES TO

This article was previously published under Q129616

SYMPTOMS

You may experience any of the following problems when you are using a Canon BJ-200ex, BJC-600e, or BJC-4000 printer:
  • When you click the Printer button in a Windows-based application's Print dialog box, you receive the following error message:
    Cannot find CANON.DRV
  • After you choose the Specific Printer button in the Print dialog box, the Orientation, Paper Size, Paper Resource, and Options buttons are unavailable.
  • A Windows-based application causes a general protection (GP) fault when it cannot find the printer driver file.

CAUSE

The Setup program provided with the Canon printers listed above puts an incorrect entry in the [devices] section of the WIN.INI file.

RESOLUTION

To correct this problem, follow these steps:
  1. In Control Panel, double-click the Printers icon.
  2. Close the Printers dialog box.
Performing this action once corrects the problem.

MORE INFORMATION

Opening and closing the Printers dialog box from Control Panel causes Windows to correctly rewrite the [devices] section of the WIN.INI file by sorting the [PrinterPorts] section of the file.

The Setup program that is included with the printers listed in this article add an incorrect line to the [devices] section of the WIN.INI file. For example, Setup might add the following line:

Canon BJC-600e=Canon BJC-600e,LPT1

In this case, the correct line is:

Canon BJC-600e=bjc600e,LPT1

This problem does not occur if you install the printer through Control Panel. Canon is aware of this problem and has updated the Setup program to correct this error.

Additional query words: 3.00 3.00a 3.10 3.11 bj200ex bjc600e bjc4000 gpf

Keywords: KB129616


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