Knowledge Base

Cannot Open Multiple Instances of Fax Cover Page Editor

Article ID: 129660

Article Last Modified on 11/15/2006

APPLIES TO

This article was previously published under Q129660

SYMPTOMS

When you click New or Open on the Microsoft Fax properties Message tab, nothing happens.

CAUSE

This behavior may occur because the Fax Cover Page Editor is already open. When you click New or Open, you open the Fax Cover Page Editor. If you click New or Open again before you close the Fax Cover Page Editor, nothing happens.

The Fax Cover Page Editor is designed to run only one instance of itself at a time.

RESOLUTION

To work around this behavior, use one of the following methods:
  • Close the Fax Cover Page Editor before you click New or Open again.
  • To start another instance of the Fax Cover Page Editor, start the next instance from the Start menu. To do so, click the Start button, point to Programs, point to Accessories, point to Fax, and then click Cover Page Editor.

MORE INFORMATION

To view or change Microsoft Fax properties, follow these steps:
  1. Double-click the Microsoft Fax Status icon on the taskbar.

    NOTE: If this icon is not present, first double-click the Inbox icon on the desktop, then click the Fax profile if prompted.
  2. On the Tools menu, point to Microsoft Fax Tools, then click Options.
  3. Click the Message tab.
The Default Cover Page section lets you select, create, or preview a cover page.

Keywords: KB129660


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