Knowledge Base

PC DB: Move User Err: A User Already Exists on the Postoffice

Article ID: 129781

Article Last Modified on 10/30/2006

Microsoft Mail for PC Networks 3.2
Microsoft Mail for PC Networks 3.2a

This article was previously published under Q129781

SYMPTOMS

If you run the Move User utility, and attempt to move a single user from one postoffice (PO) to another PO, the following error message can occur on the destination PO:

A user already exists on the Postoffice Address List with the same user name. Change the user name assigned to this user.

RESOLUTION

Delete the externally defined name in the Postoffice Address List (POL) from the Microsoft Mail for PC Networks Administration program (ADMIN.EXE); from the Address menu, choose Delete.

MORE INFORMATION

On page 136 of the Microsoft Mail 3.2 "Administrator's Guide." it explains why you may want externally defined addresses in your POL.

"You want to add a group containing external addresses to the Global Address List (GAL). You do this by adding the external addresses to the POL, creating a group, and then rebuilding the GAL either via directory synchronization or with the Rebuild utility. Groups that were on the Postoffice Address List are automatically added to the GAL."

Additional query words: 3.20

Keywords: KB129781