Article ID: 129785
Article Last Modified on 10/30/2006
APPLIES TO
- Microsoft Mail Client 3.0
- Microsoft Mail Client 3.2
- Microsoft Mail Client 3.2
This article was previously published under Q129785
SYMPTOMS
When you use version 3.0b, 3.2, or 3.2a of Microsoft Mail for Windows, and
you double-click the Microsoft Mail icon from Windows and enter a mailbox
id and password, the following error message, or a similar General
Protection Fault (GP-Fault) message, may occur:
Application error: MAILSPL caused a GPF in module MAILSPL.EXE
at XXXX:XXXX."
CAUSE
In most cases, the problem is a corrupt MMF (Mail Message File) that is
located on the Mail database under the MMF subdirectory (HEX-ID.MMF) or on
the local hard drive (USERNAME.MMF).
RESOLUTION
To check and see if the MMF is corrupt, log out of mail, rename the MMF
file on the server (or local drive), and log back in to Mail; this will
create a new MMF file. If you can get into Mail successfully, then the
corruption is in the MMF file.
If the MMF is corrupt, you can not usually export messages. As a result,
you should use the CheckMMF utility. To start the CheckMMF utility, hold
the SHIFT and ENTER keys while you are logging into Mail.
You can also restore the MMF from backup. You can use the Listuser utility
to identify the correct HEX-ID.MMF. You can also use a personal backup of
the MMF file.
If a backup is not available or for additional information, please see the
following article in the Microsoft Knowledge Base:
126925 PC Win: How to Create a New MMF (Stored Locally)
Additional query words: 3.00b 3.20 3.20a GPF WFW 3.11
Keywords: KB129785