Knowledge Base

Error Remotely Controlling WFW Computer Using 256 Colors

Article ID: 130441

Article Last Modified on 10/27/2006

Microsoft Systems Management Server 1.0 Standard Edition
Microsoft Systems Management Server 1.1 Standard Edition

This article was previously published under Q130441

SYMPTOMS

When you attempt to remote control a Windows for Workgroups client that is set to use 256 colors, the following error appears:

Unable to communicate with the client: 0x12 (0x12). Make sure the workstation is running the remote control agent."

WORKAROUND

To work around this problem, change the video setting on the client so it use 16 colors.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.0 and 1.1. This problem was corrected in the latest US Service Pack for Systems Management Server. For information on obtaining this update, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: prodsmms remote control wfw wfwg 25 helpdesk sms

Keywords: kbnetwork kbremoteprog kbtshoot KB130441