Knowledge Base

Print Jobs From Pagemaker for Macintosh Fail

Article ID: 130739

Article Last Modified on 11/1/2006

Microsoft Windows NT Advanced Server 3.1
Microsoft Windows NT Server 3.5
Microsoft Windows NT Server 3.51
Microsoft Windows NT Server 4.0 Standard Edition

This article was previously published under Q130739

SYMPTOMS

If you print an Aldus Pagemaker for Macintosh document that contains embedded graphics (such as TIFF images), to a Windows NT printer queue, the print job fails.

CAUSE

Pagemaker, by default, sends embedded graphics as binary, whether or not the PostScript printer description (PPD) file supports it. Embedded binary data in a PostScript job is protocol dependent. This problem occurs if a Windows NT print server forwards a binary PostScript print job from a Macintosh client to a non-AppleTalk print device.

RESOLUTION

To correct this problem:

In Pagemaker, select Print from the File menu.
Choose Options.
In the Send Data field, change the option to Normal (hex).

MORE INFORMATION

To verify if your printer queue supports binary print jobs, use the LaserWriter 8.x Chooser to view the printer information as follows:

Select Printer Info from Setup to view the Windows NT printer queue.
View one of the entries in the information window for binary communication support.

Pagemaker is manufactured by Aldus, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: AppleTalk Mac prodnt sfm

Keywords: kb3rdparty KB130739