Troubleshooting MS Network Client 3.0 and DHCP

MORE INFORMATION

Troubleshooting Tips and Techniques

1. Clean boot your computer by removing terminate-and-stay-resident (TSR) programs, and third party utilities from your CONFIG.SYS and AUTOEXEC.BAT configuration files. Remove or minimize the use of memory managers. Add back functionality until you discover the utility or combination of utilities that is creating undesirable effects.
2. Verify that the clients PROTCOL.INI and SYSTEM.INI files reflect your configuration. For more information:
   
   
   • See section 16: Network Settings in SYSTEM.INI of the README.TXT file in the Microsoft Network Client directory.
   • Check the online help available in SETUP.EXE. Use the F1 key to get clarification on a specific option.
   • Query in the Microsoft Knowledge Base for the name of your specific network interface card (NIC).
3. Force Microsoft Network Client to recreate the hidden DHCP configuration file (DHCP.PRM):
   
   
   1. Use the ATTRIB command to remove the hidden and read-only file attributes.
   2. Delete the file.
   3. Quit and restart Microsoft Network Client to allow the file to be recreated.
   The client automatically creates the DHCP.PRM (a hidden binary file) in the installation directory.
4. Verify the IP is functioning correctly by using PING, NET VIEW, NET CONFIG, and NET DIAG on the client.
   
   For more information see:
   
   
   • The on-line help available for each command by typing /?. For example:
     

     NET VIEW /?

     For PING help, type the command without any parameters.
     
     
   • The README.TXT file in the Microsoft Network Client directory. Check the table of contents for sections that pertain to your specific installation.

Troubleshooting Utilities