Knowledge Base

WFW Err Msg: Unable to Contact IP Driver, Error Code 0

Article ID: 130974

Article Last Modified on 7/27/2001

APPLIES TO

This article was previously published under Q130974

SYMPTOMS

After you install TCP/IP-32 3.11a, you may experience the following problems:

  • When you use the PING utility, you receive the following error message:
    Unable to contact IP driver, error code 0
  • When you use the IPCONFIG utility, you receive the following error message:
    Error: Failed to retrieve required information from TCP/IP

CAUSE

These errors can occur for either of the following reasons:

  • You are using the TCP/IP-32 3.11a and NetBEUI protocols together on an IPXODI support driver (Ethernet, Token Ring, or ArcNet).
  • The TCP/IP protocol is not configured correctly.

RESOLUTION

To work around this problem, remove the NetBEUI protocol, or configure the TCP/IP protocol correctly.

STATUS

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: 3.11 tcpip

Keywords: kb3rdpartynetclient KB130974


Send feedback to Microsoft

© Microsoft Corporation. All rights reserved.