Microsoft Knowledge Base

• The Microsoft Network versions 1.0, 1.2, 1.3, 2.0, 2.5

SYMPTOMS

When you sign in to MSN, The Microsoft Network, you may receive a notice stating that you have e-mail waiting. However, when you click Deliver Now on the Tools menu, no mail may be delivered.

CAUSE

Your mailbox may be blocked because of a damaged message.

RESOLUTION

Using Microsoft Exchange

To unblock your mailbox, follow these steps:

1. Sign in to MSN, and then start Microsoft Exchange.

2. On the Tools menu, click Remote Mail.

3. On the Tools menu, click Update Headers.

4. Click the first message (the oldest message is most likely the damaged message).

5. On the Edit menu, click Mark To Retrieve.

6. On the Tools menu, click Transfer Mail.

7. Return to the Inbox.

8. On the Tools menu, click Deliver Now to download the remaining messages.

9. If this does not correct the problem, click the first message.

10. On the File menu, click Delete.

Using Microsoft Outlook 97

To resolve this issue, configure Outlook 97 to use the Internet E-Mail information service. To do so, follow these steps:

1. Click Start, and then click Run.

2. In the Open box, type the following line, and then click OK:

        http://www.microsoft.com/officefreestuff/outlook/dlpages/outlimep.htm
   

3. Follow the instructions on the screen to download and install the Outlimep.exe file.

4. Restart the computer. To do so, click Start, click Shut Down, click Restart, and then click OK.

5. Right-click the Inbox icon on your desktop, and then click Properties.

6. Verify that the Internet E-Mail information service is installed. If the Internet E-Mail information service is installed, click OK, and then skip to step 9. If the Internet E-Mail information service is not installed, continue to the next step.

7. Click Add, click Internet E-Mail, and then click OK.

8. Configure the Internet E-Mail information service for your account, click OK, and then click OK.

   For information about how to configure the Internet E-Mail information service, please see the following article in the Microsoft Knowledge Base:

         ARTICLE-ID: Q165228
         TITLE     : Configuring the Internet Mail Information Service
   
   

9. Click Start, point to Programs, and then click Microsoft Outlook.

10. On the Tools menu, click Remote Mail, and then click Connect.

11. Click The Microsoft Network, click "Retrieve new message headers via The Microsoft Network," and then click Finish.

12. Click the first message (the oldest message is most likely the damaged message), click Remote Mail on the Tools menu, and then click Delete.

13. On the Tools menu, click Remote Mail, and then click Connect.

14. Quit Outlook 97.