Can't Paste Link in Publisher; Receive "Zikes!" Error Message

Q131442

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The information in this article applies to:

 - Microsoft Publisher for Windows, versions 2.0, 2.0a
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SYMPTOMS
========

After installing the prerelease (beta) version of Netscape 1.1, you may
encounter error messages in Microsoft Publisher that start with the word
"Zikes!", especially when running various PageWizards. Also, you may not be
able to perform a Paste Link into Publisher from other programs.

CAUSE
=====

The prerelease version of the Netscape World Wide Web browser did not
install a complete set of .dll files, while later versions did. Mixed
versions of .dll files can cause problems when Publisher tries to
communicate with other OLE2 entities.

RESOLUTION
==========

To resolve this problem, you will need to rename or delete the affected
files and reinstall the Publisher versions of these files. (Or, if you have
Microsoft Office 4.2 or 4.3, or Microsoft PowerPoint 4.0, install the
versions of the files included with these products instead.) The dates of
these files will be the same dates as Netscape's.

1. Exit Windows to an MS-DOS prompt. If Windows is on another drive, change
   to that drive now.

2. Change to your Windows System subdirectory, which is usually done by
   typing in the following command:

      cd\windows\system

3. Rename the files in the list below using the REN command, as shown in
   the following example:

      ren compobj.dll compobj.old

   The list of files to rename is as follows:

     Compobj.dll
     Ole2.dll
     Ole2conv.dll
     Ole2disp.dll
     Ole2nls.dll
     Ole2prox.dll
     Storage.dll
     Typelib.dll
     Pubole.dll
     Puboleui.dll

4. Restart Windows by typing "win" (without the quotation marks), pressing
   ENTER, and then immediately holding down the SHIFT key to bypass your
   Startup Group items.

5. Reinstall the OLE2 .dll set. This can be done in one of two ways:

   Method 1: Rerun Publisher Setup:

   a. Insert Microsoft Publisher Disk 1 - Setup in your floppy disk
      drive (this example uses drive A).

   b. From Program Manager, click Run from the File menu. On the command
      line, type "a:\setup" (without the quotation marks). Click OK.

   c. Click Custom Installation.

   d. From the Custom Installation screen, clear every item except Program
      Files. This option will install the missing files.

   e. Click Install Now. When finished, the OLE2 .dlls from Publisher
      should be reinstalled.

   Method 2: Run Office 4.2 or 4.3, or PowerPoint 4.0, Setup:

   Run Viewer Setup from either Microsoft Office 4.2 or 4.3 or from
   Microsoft PowerPoint 4.0. (The Viewer installation disk is the last
   disk in the set of installations disks.) To run Viewer Setup, do
   the following:

   a. Insert the Viewer disk in your floppy disk drive (this example uses
      drive A).

   b. From Program Manager, click Run on the File menu. On the command
      line, type "a:\vsetup" (without the quotation marks). Click OK.

   c. Accept the default choices, and then let installation continue.

   d. You may have to restart Windows, so let the Setup program do so.
      The OLE2 .dlls have been installed.

MORE INFORMATION
================

The final release version of Netscape installs OLE2 .dlls dated 10/10/94,
and they seem to function properly with Publisher.

Netscape is manufactured by vendors independent of Microsoft; we make no
warranty, implied or otherwise, regarding this product's performance or
reliability.

Copies of Netscape 1.1, the final release, can be found at the following
locations:

   http://mosaic.mcom.com
   ftp://ftp.mcom.com

The above internet addresses are current as of 6/12/95. This is currently
the only known way of contacting the Netscape Corporation.

Additional query words: 2.00 2.00a pub20 2.00a mspub