KB131613 - U.S. Robotics Sportster 28.8 Modem Loses Connection Speed

Article ID: 131613

Article Last Modified on 1/19/2007

Microsoft Windows Millennium Edition
Microsoft Windows 98 Standard Edition
Microsoft Windows 95

This article was previously published under Q131613

If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460

SYMPTOMS

When you use a U.S. Robotics Sportster 28.8 modem in Windows, it may begin to lose characters per second or bits per second after long use.

CAUSE

U.S. Robotics has confirmed that Sportster 28.8 modems with a firmware revision prior to 4/18/95 can experience this problem. The problem affects internal, external, and PCMCIA modems.

RESOLUTION

To resolve this problem, obtain a firmware revision dated 4/18/95 or later from U.S. Robotics.

NOTE: You can order an updated firmware revision by calling (847) 982-5151. Make sure to have the UPC bar code and serial number of the modem available.

Additional query words: HWMODCON HWPCMCIA usr usrobotics

Keywords: kbdialup kbhardware kbprb KB131613