Setup Hangs Accessing CD-ROM Drive with CD17F14A.SYS
Article ID: 131748
Article Last Modified on 11/15/2006
APPLIES TO
This article was previously published under Q131748
SYMPTOMS
When you are installing Windows 95 over an existing version of Windows or
Windows for Workgroups version 3.x on an AT&T Globalyst model 515 or 590
computer, the computer may stop responding (hang) when Setup accesses the
CD-ROM drive.
This problem is known to occur with the NEC CDR-260 CD-ROM drive with the
Oak CD17F14A.SYS CD-ROM driver version 1.7_F14A.
CAUSE
The CD17F14A.SYS driver uses INT14h to access the CD-ROM drive, which also
causes a problem in Windows and Windows for Workgroups 3.x. This problem
occurs when you access the CD-ROM drive in File Manager in Windows or
Windows for Workgroups 3.x as well, and is not a problem with Windows 95
Setup.
RESOLUTION
To work around the problem, restart your computer and install Windows 95
from an MS-DOS command prompt. If Windows 3.x starts automatically when you
start your computer, quit Windows 3.x before you install Windows 95.
MORE INFORMATION
The third-party products discussed in this article are manufactured by
vendors independent of Microsoft; we make no warranty, implied or
otherwise, regarding these products' performance or reliability.
Keywords: KB131748