PC NTMMTA: Err Msg 1069: Service Did Not Start Due to Logon...

Q131826

The information in this article applies to:

SYMPTOMS

When you run External or Dispatch from the Microsoft Mail Multitasking MTA for Windows NT (NT MMTA) as a Service, the following error may occur:

Could not start the Mail External - (instance) service on \\computer name.

Error 1069: The service did not start due to a logon failure


CAUSE

When you create a new user with User Manager for Domains, the default User Property is User Must Change Password at Next Logon. If this option is checked for the NT MMTA service account, it will cause this error. Windows NT cannot present a change password dialog to a Service account.

This error will also occur the first time you try to start the service if you have not granted the account the right to logon as a service.


RESOLUTION

To change the option

  1. Run User Manager for Domains from the Administrative Tools group.


  2. Double-click the Service account user.


  3. Click the Password Never Expires property, and choose the OK button.


If you have not granted the account the right to logon as a service, in Control Panel Services, select the service, and select Startup. A dialog box will be displayed that states, "This account has been granted the right to log on as a service."

Additional query words:

Keywords :
Issue type :
Technology : kbZNotKeyword2 kbMailSearch kbZNotKeyword3


Last Reviewed: October 27, 1999
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