Mac Encarta 1995 Err Msg: Cannot Find Files Needed to Start...
Article ID: 132107
Article Last Modified on 1/19/2007
APPLIES TO
- Microsoft Encarta Encyclopedia 95 for Macintosh
This article was previously published under Q132107
SYMPTOMS
When you try to start Encarta, you receive the following error message:
Encarta cannot find the files needed to start. Either the CD is not
inserted, or the path to the files is incorrect. To correct this,
insert the CD or run Installer again
The error message continues even after you try the suggested corrections.
STATUS
Microsoft has confirmed this to be a problem in Encarta 1995. We are
researching this problem and will post new information here in the
Microsoft Knowledge Base as it becomes available.
RESOLUTION
Try the following solutions:
SOLUTION 1
Clean the CD.
SOLUTION 2
Remove both the Encarta 95 Preferences folder. To remove the folder, do the
following:
- Open the System Folder.
- Open the Preferences folder.
- Open the Encarta '95 Preferences folder and locate the Encarta '95
Preferences. Drag this item to the trash.
- Empty the trash
- Restart Encarta.
SOLUTION 3
- Remove both the Encarta '94 and Encarta '95 Preferences folders.
- Remove extensions that Encarta installs by dragging the following
extensions to the trash:
Apple Multimedia Tuner
FIF Component
QuickTime
QuickTime Musical Instruments
QuickTime PowerPlug
Sound Manager
- Remove the Encarta Control Panel by dragging the Sound icon to the
trash.
- Restart and reinstall Encarta. Verify that all extensions are
installed, if not, Drag and Drop the extensions from the Encarta CD.
Additional query words: mac 1995 multi media multimedia multi-media mmtitles errmsg errors bombs crash crashed
Keywords: KB132107