Knowledge Base

Mac Art Gallery ErrMsg: Sorry, There Was a Problem Playing...

Article ID: 132391

Article Last Modified on 11/8/2001

APPLIES TO

This article was previously published under Q132391

SYMPTOMS

When you try to play an animation in Art Gallery, you may receive the following error message:
Sorry, there was a problem playing the animation.
This occurs if your monitor is set to display more than 256 colors.

RESOLUTION

The monitor must be set to 256 colors to successfully run animations.

To set the display to 256 colors do the following:
  1. Open the Monitors Control Panel.
  2. Select 256 colors. Close the Control Panel.

MORE INFORMATION

When Art Gallery is started, the following warning appears if the monitor is set for more than 256 colors:
Microsoft Art Gallery runs best when the monitor is set to 256 colors. Your monitor is currently set to run in thousands (or millions) of colors. Continuing to run in thousands of colors may affect speed and will disable animations. If you want Microsoft Art Gallery to switch your monitor's color setting for you, click 'Switch Now'.
Clicking Switch Now resets the monitor to 256 colors. Clicking Continue starts Art Gallery, but as the warning states, animation errors will continue. Clicking Quit closes Art Gallery.

Additional query words: mac multi media multimedia multi-media mmtitles depth setting colours screen colour errmsg errors videos

Keywords: KB132391


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