Must Restart Computer Before Running Grolier Encyclopedia
Article ID: 132598
Article Last Modified on 11/15/2006
APPLIES TO
This article was previously published under Q132598
SYMPTOMS
If you install the Grolier Multimedia Encyclopedia and instruct Setup to
restore the Msacm.dll and Msacm.drv files that it replaced, you may receive
the following error message if you try to start the Grolier Multimedia
Encyclopedia without first restarting Windows 95:
GME95 Caused a Segment Load Failure in Module KRNL386.EXE
CAUSE
On many computers, the Msacm.dll file is loaded by Windows 95 by default
when it starts. The Grolier Multimedia Encyclopedia Setup program
overwrites and then restores this file while it is resident in memory,
causing the copy of the file that is resident in memory to become
unstable.
RESOLUTION
Restart Windows 95 before running the Grolier Multimedia Encyclopedia for
the first time.
Keywords: KB132598