Microsoft Knowledge Base

WINDOWS    | MACINTOSH

The information in this article applies to:

• Microsoft Excel for Windows 95, versions 7.0, 7.0a
• Microsoft Excel for Windows, versions 5.0, 5.0c
• Microsoft Excel for the Macintosh, versions 5.0, 5.0a

SYMPTOMS

In Microsoft Excel for Windows, when you route a workbook using the Routing Slip dialog box to a recipient who is using a Macintosh computer, you may receive the following error message:

   Ambiguous Address

CAUSE

This behavior occurs when you route a workbook from a personal computer running Microsoft Windows to a Macintosh computer, and back to the personal computer. When you route the file from the personal computer to the Macintosh computer a second time, this error message appears, and you cannot route the file.

This problem occurs because of the way that the recipient name is stored in the workbook. In Microsoft Excel for Windows, when you route a workbook to a recipient on a Macintosh computer, a copy of the recipient name is stored in the workbook, for example "jane.mac." In Microsoft Excel on the Macintosh, the Macintosh mail name "jane.mac" is resolved by adding the gateway name, such as "jane.mac@gatewayname." When this file is routed back to Microsoft Excel on the personal computer running Windows, the routing slip cannot interpret the "@gatewayname" portion of the originator's address.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

REFERENCES

For more information about "Overview Of Routing A Workbook," choose the Search button in Help and type:

   routing workbooks