Microsoft Knowledge Base

The information in this article applies to:

• The Microsoft Network versions 1.0, 1.05, 1.2, 1.3

SUMMARY

This article discusses known issues concerning upgrades to The Microsoft Network software on your computer. For information about how the upgrade process works, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q131244
   TITLE     : How the Component Manager for The Microsoft Network Works

MORE INFORMATION

Unused Files and Temp Folder Not Deleted

When The Microsoft Network performs an upgrade that causes files to no longer be needed to run The Microsoft Network, these files are not deleted from your computer.

During the upgrade process, The Microsoft Network temporarily places files in the Program Files\The Microsoft Network\Temp folder and its folders. The Temp folder is not deleted after the files are removed.

If you delete any files from the Temp folder before restarting Windows 95, the upgrade fails. However, you receive no notification of this failure.

Upgrade Version Number

When The Microsoft Network performs an upgrade, it does not display the version number of the upgrade.

The version number shown on the About The Microsoft Network screen is the version of the shell, not of the upgrade.

Partial Upgrade Not Recognized

If you start an upgrade then cancel it, the next time you start the upgrade, the entire upgrade is performed. That is, already upgraded files are not recognized.

SPACEBAR Invokes Cancel

If you press the SPACEBAR during an upgrade, a dialog box appears asking if you want to cancel the upgrade.

Download Status Bar

The download status bar may show that the upgrade is finished before it actually is. The status bar may sometimes progress very slowly or appear not to be progressing during long upgrades.

Two Dialog Boxes

If you receive an upgrade of The Microsoft Network, then try to sign in without first restarting Windows 95, you receive the following two dialog boxes:

• A message stating that you must restart.
• A message stating that the service is not available.