OFF95: Page Fault in Module KRNL386.EXE Running Setup from Network
Article ID: 133273
Article Last Modified on 8/16/2005
APPLIES TO
- Microsoft Office 95 Standard Edition
- Microsoft Excel 95 Standard Edition
- Microsoft PowerPoint 95 Standard Edition
- Microsoft Word 95 Standard Edition
This article was previously published under Q133273
SYMPTOMS
When you run Setup from a network server, you may receive an illegal
operation error while Setup is copying files to your computer. If you click
Details, a message similar to the following appears:
SETUP caused an invalid page fault in module KRNL386.EXE at
0002:00007bce.
CAUSE
This behavior occurs when you are running Setup from a network drive if you
lose access to the network server. For example, this problem may occur if
the network goes down or if your network cable becomes disconnected while
you are running Setup.
If you lose your connection to the network server during Setup, you may
receive an error message indicating that one of the files could not be
copied to your computer. If you continue to click Retry, and if your
network connection is restored, you may receive the illegal operation error
described above.
RESOLUTION
To resolve this problem, determine what caused you to be disconnected from
the network server, and make sure that you restore the connection before
you run Setup again from the server.
STATUS
Microsoft has confirmed this to be a problem in the Microsoft products
listed at the beginning of this article. We are researching this problem
and will post new information here in the Microsoft Knowledge Base as it
becomes available.
Additional query words: admin administrator administrative workstation run from network custom gp fault general protection gpf crash
Keywords: kbsetup KB133273