Knowledge Base

PC WRmt: Mail in the Outbox May Not Be Sent

Article ID: 134236

Article Last Modified on 10/30/2006

APPLIES TO

This article was previously published under Q134236

SYMPTOMS

When you use version 3.2 of Microsoft Mail Remote for Windows, the messages may not leave the Outbox when you choose Connect Now with the send messages option selected.

NOTE: The messages may leave the Outbox on subsequent attempts.

If you enable extended logging with Windows Remote, you will see the following message in the log, even though the Send option has been selected, and there is mail in the Outbox:
No mail to send to postoffice or requested

CAUSE

This is caused if the MAI directory pointed to by CONTROL.GLB in WINDOWS\MSMAIL\MSRMT\GLB is missing.

RESOLUTION

Make sure that there are 16 subdirectories MA0 through MAF under WINDOWS\MSMAIL\MSRMT\MAI.

MORE INFORMATION

After a failed attempt, the CONTROL.GLB is incremented to point to the next MAI directory. If this directory is available, mail in the Outbox will get sent correctly.

Additional query words: 3.20

Keywords: KB134236


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