Knowledge Base

Font Display Problems Using Systems Management Server Helpdesk

Article ID: 134340

Article Last Modified on 10/27/2006

Microsoft Systems Management Server 1.1 Standard Edition

This article was previously published under Q134340

SYMPTOMS

When you use the Systems Management Server remote control functions on a Windows 95 client computer, some TrueType fonts and glyphs may not appear correctly.

This problem occurs when you use Windows 95 Plus! Pack Themes.

CAUSE

This problem is caused by a limitation in the helpdesk software. Some themes alter the font used in the window title bar and other desktop items. Systems Management Server does not correctly displaying these on the console (QuickWindows Viewer).

WORKAROUND

To work around this problem, disable the Windows 95 desktop themes. All other helpdesk and diagnostic functions are operational.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.1. This problem was corrected in the latest US Service Pack for Systems Management Server. For information on obtaining this update, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: sms prodsms help desk quick

Keywords: kbnetwork KB134340