Knowledge Base

Pressing F1 with No File Open Causes Word to Shut Down

Article ID: 134350

Article Last Modified on 8/16/2005

Microsoft Word 95 Standard Edition

This article was previously published under Q134350

SYMPTOMS

If you press F1 in Word when no file is open, you receive the following error message:

This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.

Word then shuts down. Any changes made to the Normal.Dot template are lost.

STATUS

Microsoft has confirmed this to be a problem in Word for Windows 95, version 7.0. This problem was corrected in Word version 7.0a for Windows 95.

WORKAROUND

Make sure a document is open before you press F1, or select the Help menu instead.

Additional query words: word95 7.0 word7 winword

Keywords: KB134350