Cannot Print to WGAO for MS-DOS-Based Computer
Article ID: 134429
Article Last Modified on 11/15/2006
APPLIES TO
This article was previously published under Q134429
SYMPTOMS
You may not be able to print to a printer that is connected to a computer
running the Workgroups Add-On for MS-DOS version 3.11, even though you can
successfully connect to shared resources on that computer.
Printing to the printer from WordPad may result in the following error
message:
There was an error writing to \\<server>\<printer> for "<printer
name>": The network printer is no longer available. Contact your
system administrator or try using a different printer. This printer
will be set to work offline. To save your print job in the local
printer queue, click OK.
If you then attempt to set the printer to work online, the following error
message is displayed:
Cannot connect to this network printer. Make sure your network is
working properly and the network share you are connected to exists.
CAUSE
The computer that the printer is connected to is configured to use the
basic redirector. The Workgroups Add-On for MS-DOS uses the basic
redirector by default.
RESOLUTION
To resolve this problem, configure the computer to use the full redirector
by following these steps:
- From an MS-DOS prompt, change to the Workgroups Add-On for MS-DOS
directory, then type setup and press
ENTER.
- Use the UP ARROW key to select Change Setup Options, and then press
ENTER.
- Use the UP ARROW key to select Change Redir Options, and then press
ENTER.
- Select Use The Full Redirector, and then press ENTER.
- Restart the computer when prompted to do so.
Keywords: KB134429