Knowledge Base

Word Hangs When You Perform a Mail Merge to Electronic Mail

Article ID: 134931

Article Last Modified on 11/22/2005

Microsoft Word 95a
Microsoft Word 95 Standard Edition

This article was previously published under Q134931

SYMPTOMS

When you open or create a main document for a mail merge, click Send on the File menu, and then attempt to perform a mail merge to electronic mail, Word hangs (stops responding).

WORKAROUND

To work around this problem, close the window that appears when you click Send on the File menu, and then perform the mail merge.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Word 7.0 and 7.0a for Windows 95. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

For additional information, please see the following articles in the Microsoft Knowledge Base:

141922 How to Start a Mail Merge

REFERENCES

For more information about merging to electronic mail, click the Index tab in Microsoft Word Help, type the following text

e-mail, form letters

and then double-click the selected text to go to the "sending form letters" topic.

Additional query words: word95 7.0 print merge send email e-mail message hang freeze crash word7 winword

Keywords: kbmerge KB134931