Q135733

• Microsoft Mail Multitasking MTA for Windows NT

SYMPTOMS

When you run SETUP.EXE for the Mail Multitasking Message Transfer Agent (NT MMTA), one of the following errors may occur:

Setup has encountered a problem.
Please report File='COMMON\INF01.C', Line='253' to Microsoft Product Support Services

-or-

Win32s - Error
The procedure entry point "GetVersionExA" could not be located in the Dynamic Link Library "KERNEL32.dll"

Cannot run program
Unexpected error:21

OS/2 is required to run the program.

CAUSE

For the first error, you are trying to run the Setup program from within Microsoft Windows 95.

For the second error, you are trying to run the NT MMTA Setup from Microsoft Windows version 3.1 with the Win32s libraries installed.

For the third error, you are trying to run the NT MMTA from an unsupported platform, such as Alpha, MIPS, or the PowerPC processor.

RESOLUTION

Run Setup for the NT MMTA from an Intel-x86 or Pentium-based Windows NT Server, version 3.51 or later.

You may get the first error if you install from a Microsoft Windows 95 computer to a Microsoft Windows NT Server version 3.51. To resolve the problem, install direct to the Server.

MORE INFORMATION

Although the Windows 95 and Windows 3.1 with Windows 32s libraries allow operation of some Windows NT programs, they do not support an OS/2 subsystem. Therefore, the NT MMTA cannot be used.

The NT MMTA uses the OS/2 subsystem on a Intel-x86 or Pentium-based Windows NT Server machine. Other Windows NT platforms include Alpha, MIPS, and the PowerPC processors. Windows NT does not support the OS/2 subsystem on these platforms. Therefore, the NT MMTA will not function.

You may also get the following error when you try to start the NT MMTA from either MS-DOS, Windows 3.x, or Windows 95:

OS/2 is required to run the program

Additional query words: 3.50 p5

Keywords :
Issue type :
Technology : kbZNotKeyword2 kbMailSearch kbZNotKeyword3